I assess the full guest experience—from arrival to payment—including service flow, food execution, atmosphere, coordination, and leadership presence.
What I Evaluate
• Welcome & first contact
• Service flow & timing
• Food quality & consistency
• Dining room atmosphere (music, lighting, mood)
• Cleanliness, including restrooms
• FOH & kitchen coordination
• Leadership visibility
• Overall service rhythm
What You Receive
• Structured written evaluation
• What works
• What could be improved
• Structural friction points
• Priority areas requiring attention
Investment
Service Audit—$800
• One service observation (lunch or dinner)
• Written report
• 60-minute debrief session (video or phone)
Extended Service Audit—$1,250
• Two service observations
• Comparative operational analysis
• Written report
• 90-minute on-site debrief session
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